Fulfillment Netherlands - Salesupply (2024)

Fulfillment Netherlands – What to keep in mind

As of 2023, the Netherlands is ranked among the top five largest e-commerce markets in Europe, and it holds a notable position globally, consistently ranking within the top twenty. The Dutch e-commerce market saw remarkable growth in 2023, reaching an impressive €35 billion in total sales, reflecting a continued upward trajectory in online retail activities.

The Netherlands experienced a surge in mobile commerce, with over 60% of online sales being conducted via smartphones and tablets, showcasing the increasing importance of mobile platforms (Source: Statista, 2023). Also, sustainable shopping gained significant traction, with more consumers prioritizing eco-friendly products and practices. This shift towards sustainability is mirrored in the rise of green logistics and eco-conscious packaging and deliveries among Dutch retailers.

Dutch E-commerce is still growing

With a population of approximately 17.6 million, the Netherlands is a significant player in the European e-commerce landscape. By the end of 2024, the country’s e-commerce revenue is expected to reach around €36 billion, with an expected annual growth of almost 10%. This impressive growth is driven by several factors, including the country’s advanced digital infrastructure and high internet penetration. According to a recent report by the UNCTAD, the Netherlands has the highest proportion of internet users engaging in online shopping compared to any other country globally.

Local marketplaces such as Bol.com and Coolblue dominate the market, benefiting from their extensive product ranges and reliable delivery services. The Dutch consumers tend to favor these well-established, and most importantly local, platforms due to their high trustworthiness and user-friendly interfaces. In terms of delivery, there is a strong preference for fast and flexible options. Over 70% of Dutch consumers value next-day delivery, and a growing number are opting for same-day delivery where available. The Netherlands is also the second most sustainable country in terms of last-mile deliveries, with bike deliveries and parcel lockers becoming more popular.

Fulfillment Centers in
the Netherlands by SaleSupply

Centrally located in Europe, the Netherlands provides easy access to major Western European markets, including Germany, France, and the United Kingdom, which reduces order delivery times and freight costs. The country holds world-class logistic infrastructure, such as the Port of Rotterdam, the largest seaport in Europe, and Schiphol Airport, a major international hub, both supporting efficient import and export activities.

Salesupply’s fulfillment centers in the Netherlands, located in Eindhoven, Hoofddorp, Sassenheim, Heerlen, Sittard, Hoensbroek and Nieuwegein, offer a range of logistical solutions tailored to e-commerce businesses. The fulfillment facilities provide efficient order processing for B2C, offering specialized ecommerce solutions and cloud-based order management systems. With features like end-to-end shipment tracking, rapid integration, and a global reach through local warehouses and – carriers, Salesupply ensures enhanced delivery speed, reduced costs, and increased customer satisfaction. These advantages make it a compelling choice for businesses targeting the Dutch and broader European markets.

Our Fulfillment services in the Netherlands

Order management

The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.

FbM services

The Netherlands is a very strong market for Amazon, with the company holding a market share of over 20%. At Salesupply, we provide Amazon FbM (Fulfillment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.

24/7 real-time overview

At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfillment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfillment portal you have access to all (daily/weekly/monthly/yearly) fulfillment reports.

Inventory management

With Salesupply as your fulfillment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.

Returns management

When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.

Benefits of Fulfillment with Salesupply

Our global e-commerce fulfillment network spans 27 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. Our fulfillment location in the Netherlands ispart of this extensive network.

Fulfillment Netherlands FAQs

Thinking about outsourcing your fulfillment in the Netherlands or anywhere else can create doubts. This is absolutely normal. Read how Salesupply ensures that your orders are on-brand and delivered to the customer on time while you remain informed throughout the entire process.

When is outsourcing my fulfillment right for me?

Outsourcing fulfillment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfillment to a third party (3pl) such as Salesupply:

You are running out of inventory space
You spend several hours a week packing and shipping orders
You ship over 1000 orders per month
You could use more time to focus on your core business
You do not want to invest in warehouses, forklifts, labor, etc.
You want to reduce your shipping costs (including cost on returns) and you want to lower delivery times

Am I still in control when I outsource my fulfillment?

For Salesupply, it is crucial that our clients are ‘in control.’ It is only then that the cooperation can be truly successful. This is how:

Dashboard application.We have developed a dashboard application that offers clients real-time insight into the fulfillment process.

Fulfillment portal.As a customer you have full access to our fulfillment portal where all reports (daily/weekly/monthly/yearly) can be found.

Consultation.We schedule weekly or monthly calls with our clients. During these calls, we discuss the entire process, what kind of progress has been made in comparison to the week/month before and which potential areas of improvement we have identified.

What happens in case of logistical problems?

Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.

Does an external fulfillment provider handle things as well as we do?

For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfillment process is customized as much as possible so that it fits in perfectly with your brand and positioning.

Read this article for an extended answer on the questions above. Would you like to know more about how we handle your orders as a fulfillment provider.
Get in touch.

Combining our other services with fulfillment

At Salesupply, we not only offer outsourcing fulfillment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including the Netherlands.

In our return hubs, we can handle testing and destruction of the returned products in addition to local processing and storage.

At Salesupply, we provide exceptional customer support in the Netherlandsfrom our office in Nijmegen. Our dedicated team offers native customer service in Dutch, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.